I am a Healthcare Virtual Assistant with 4 years of experience in healthcare BPO, handling both inbound and outbound support. I've progressed from a Customer Service Representative to Escalation Supervisor, Trainer, Communications Coach, and Scheduling Specialist, giving a strong understanding of both patient-facing and back office healthcare operations.
What I can bring to your practice:
• Healthcare Support - Insurance verification, medical & dental billing, prescription claims, appeals, prior authorization, referrals, and healthcare administration.
• Appointment Scheduling - Scheduling consultations, follow-ups, procedures, and diagnostic testing while coordinating multiple providers.
• Patient Communication - Professional, compassionate, and clear communication with patient and healthcare teams.
• HIPAA Compliance - Experienced in handling sensitive patient information while maintaining confidentiality.
• EHR/EMR Systems - Comfortable navigating healthcare systems and documenting patient information accurately
• Administrative Support - Data entry, documentation, call auditing, quality monitoring, and other administrative tasks.
• Training & Leadership - Experienced in coaching employees, conducting training, and improving team performance.
• Escalation Management - Skilled in handling complex concerns and de-escalating difficult situations.
• Fast Learner - Adaptable to new software, workflows, and practice-specific processes
I don't just answer calls or complete tasks—I understand the importance of accuracy, confidentiality, organization, and customer satisfaction in healthcare. My goal is to become a reliable extension of your team, helping your practice stay organized so you can focus more on your patients.
