As a Medical Technologist with 3 years of combined experience as a Phone Banker and Technical Support Representative for a U.S.-based company, I bring a combination of healthcare, customer service, administrative, and technical support skills. My healthcare background has given me knowledge of medical terminology, clinical workflows, documentation, laboratory operations, and handling sensitive information. Meanwhile, my experience supporting U.S.-based clients has strengthened my skills in telephone communication, problem-solving, account management, billing and dispute handling, technical troubleshooting, and navigating multiple digital systems.
I am also experienced in maintaining accurate records, managing high-volume tasks, providing clear and professional communication, and supporting tea-----------mbers through coaching, quality monitoring, and process improvements. I am detail-oriented, organized, adaptable, and comfortable learning new tools and workflows.
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