Experienced customer support professional with a proven track record of rapid advancement at Alorica, progressing from multi-channel agent (voice, email, chat) to Subject Matter Expert, and ultimately Tier 2 Senior Support. Proficient in managing high-volume order processing, returns, supervisor escalations, store helpline inquiries, and specialized back-office payment operations. Highly skilled in problem-solving, process training, and delivering efficient, high-quality resolution.
