An experienced Customer Specialist with 3 solid years in the BPO industry, specializing in Travel Operations and Telco Sales. I am transitioning into a Virtual Assistant role to help busy business owners streamline their administrative workflows, manage their email inboxes, and keep their clients happy.
Unlike traditional virtual assistants, my extensive call center background has equipped me with high-level critical thinking, problem-solving skills, and the ability to handle difficult customers with extreme empathy and patience. I thrive in fast-paced environments where multitasking and active listening are required.
What I can do for your business:
• Email & Inbox Management: Organizing your inbox, filtering spam, and replying to customer inquiries promptly.
• Administrative Support: Accurate data entry, record formatting, calendar scheduling, and information gathering.
• Customer Support & Success: Resolving complex customer issues through chat or email support with high empathy.
• Light Sales & Billing Administration: Processing secure payments, calculating account adjustments, and following up with warm leads (No heavy inbound calling queues).
⚙️ Technical & Core Competencies:
• Data Management: Accurate data entry, record formatting, and information gathering.
• Database & CRM Hygiene: Efficient navigation of internal systems, detailed account logging, and documentation.
• Administrative Tech: Professional email management, ticketing workflows, and cross-time-zone schedule coordination.
WORK EXPERIENCE:
Customer Success & Operations Specialist (Travel Account) | 2.5 Years
• Acted as a Vendor Coordinator, directly contacting international properties and managers to arrange special requests and resolve booking issues.
• Managed the end-to-end booking lifecycle, seamlessly executing complex travel modifications, cancellations, and real-time information updates.
Inside Sales & Billing Administrator (Telecom Account) | 7 Months
• Drove business revenue by converting inquiries into sales, identifying customer needs, and pitching tailored broadband solutions.
• Managed billing operations, processing secure payments, and calculating account adjustments.
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