➢Nov 2024 - Jul 2026
Tier-2 Support/ AOC (Angel On-Call)/ SME at Concentrix
•Customer Advisor II / AOC
Providing comprehensive support to all Sellers and Account Managers in line with their daily requirements, under the supervision of our client.
•SME (Subject Matter Expert)
I provide guidance and support to newcomers unfamiliar with the process, delivering clear resolutions in accordance with the SOP established by our client.
➢Sep 2021 - Oct 2024
Senior Associate at WNS Global Services
Back Office - Email Support and Logistics In-house Support in Ocean Network Express.
➢Apr 2016 - Aug 2018
IT Support Engineer at WNS Global Services
Delivered helpdesk support, documented issues, escalated inquiries, and coordinated vendor assistance for defective parts.
