I'm an IT graduate with hands-on experience in technical support, data auditing, and documentation — built through 486 hours as an IT intern with a government provincial office. There, I supported end users directly (resolving issues, following up, communicating clearly), while also auditing Active Directory records for accuracy and maintaining detailed issue-resolution logs.
I'm comfortable with both sides of a support role: talking to customers/end-users to resolve their concerns, and keeping the records, tickets, and documentation behind the scenes accurate and organized. I work confidently in Microsoft Office (Excel, Outlook) and Google Workspace, use AI-assisted tools (Claude, Gemini, ChatGPT) to speed up documentation without sacrificing accuracy, and I double-check my own output rather than assuming it's correct.
I'm detail-oriented, dependable, and focused on doing support and admin work with the same rigor I'd apply to an audit.
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