I build, transform, and scale complex healthcare operations.With 20+ years of experience in operations and service delivery, I have built my career around one question:How do we make a complex operation perform better—for the customer, the client, the people, and the business?I currently lead large-scale healthcare operations supporting 1,200+ FTEs across eight client programs, with experience spanning operational performance, financial management, client strategy, organizational transformation, program launches, workforce optimization, leadership development, and continuous improvement.Throughout my career, I have:• Led enterprise healthcare operations with 1,200+ FTEs• Launched healthcare programs totaling 600+ FTEs• Driven operational and labor strategies supporting 45% operating income• Built leadership pipelines achieving 95% internal promotion success• Delivered sustained service performance, including 96% SLA attainment• Partnered with senior client stakeholders to navigate operational challenges, transformation initiatives, and business priorities• Developed leaders and high-performing organizations across complex, multi-client environmentsMy experience spans Healthcare Operations, Contact Center Operations, Client Services, Business Transformation, Operational Excellence, Workforce Optimization, Performance Management, P&L Management, Change Management, and Leadership Development.I'm particularly interested in opportunities where I can bring operational leadership and healthcare expertise beyond traditional BPO— including Global Business Services, Shared Services, Healthcare Services, Business Transformation, Customer Experience, Strategic Client Management, and Consulting/Advisory roles.Core areas of expertise:Healthcare Operations | Business Transformation | Operational Excellence | P&L Management | Client Strategy | Healthcare BPO | Shared Services | Workforce Optimization | Change Management | Leadership Development | Continuous Improvement | Service Delivery | Customer Experience
Verified
