I have 14 years of experience in the BPO industry, specializing in chargebacks, refunds, fraud prevention, and back-office operations. I was promoted to Team Lead for the Chargeback and Fraud Team, where I ensure workflow alignment, best practices, and team performance. I also hold a Bachelor of Science in Nursing degree and am a board passer in the Philippines, bringing strong attention to detail and knowledge in medical-related work.
