HR, Payroll & Tax Operations: Full-cycle payroll administration, tax compliance, HSA/FSA account management, and billing adjustments. Omnichannel Client Support & PR: High-volume voice, chat, and email support focused on customer satisfaction, conflict resolution, and public relations. Fraud & Account Security: Fraud detection, risk mitigation, and global account investigations. Technical Diagnostics & Media: Remote hardware/software troubleshooting, system navigation, CRM management, transcription, video editing, voice acting, and social media communications. Language Proficiency & Certification: Bilingual in English and Tagalog with C2 Proficient English certification (EF SET)