Customer service and healthcare support professional with 10+ years of experience in healthcare, e-commerce, technical support, and patient care coordination. Skilled in handling high-volume customer interactions across phone, email, chat, and SMS while maintaining empathy, professionalism, and efficiency. Experienced with Shopify, Zendesk, Gorgias, EMR systems, insurance verification, scheduling, and team leadership. Passionate about creating positive customer experiences and helping businesses grow through reliable, people-focused support.
