Client Service Associate with 8+ years of experience in retail banking, customer service, and branch operations at Banco de Oro Unibank (BDO). Throughout my career, I have built a strong foundation in processing financial transactions, cash handling, account servicing, and delivering exceptional customer experiences while ensuring compliance with banking regulations and internal policies.
I am passionate about building trust with clients by providing accurate, efficient, and professional service. My ability to remain detail-oriented, work under pressure, and resolve customer concerns has contributed to maintaining high service standards and operational excellence. In recognition of my dedication and performance, I was honored as a BDO Circle of Excellence Awardee in 2023.
My background also includes a Bachelor of Science in Information Technology, which has strengthened my analytical thinking, adaptability, and problem-solving skills. I enjoy learning new technologies and continuously improving processes that enhance both customer satisfaction and operational efficiency.
I am always open to opportunities where I can contribute my banking expertise, customer relationship management skills, and commitment to service excellence while continuing to grow professionally.
