With over 14 years of diverse experience—including 6 years in remote, home-based roles—I bring a solid foundation in Customer Service, Sales Operations, and Virtual Assistance across multiple industries.
A licensed engineer and Green Belt Six Sigma–trained professional from the University of the Philippines that transitioned into the BPO sector, I combine technical proficiency with a genuine passion for helping people.
With a background that bridges the banking (ANZ) and construction (real estate) industries, I bring a unique blend of client management expertise, operational insight, and end-to-end project support.
In collections and appointment setting roles, bring 10 years of experience—5 as a Senior Collections Officer and 5 in Sales Lead Generation—I’ve developed strong objection handling, profiling, and negotiation skills to secure payment arrangements / high-quality appointments.
My professional journey reflects a consistent commitment to delivering high-quality service, optimizing processes, and creating positive, results-driven experiences for clients and stakeholders.
Corporate Professional Experience
Over the past two years, I've been part of a fast-growing construction company dedicated to helping first-home buyers navigate the journey to homeownership. During this time, I've worn multiple hats—each one building on my skills in client service, team coordination, and project support.
I started as a Real Estate Virtual Assistant / Appointment Setter, where I managed the sales pipeline through HubSpot, booked client meetings and supported Property Coaches with daily operations.
My responsibilities included placing ads, researching land availability, generating location reports, and running email campaigns. I also helped finalized working drawings and inclusions lists, prepared contracts through DocuSign, and coordinated the process to ensure all land and build agreements were executed accurately and on time.
I then took on the additional role of Construction Support, where I oversaw all aspects of the building phase—keeping clients updated throughout the process until handover, placing orders, scheduling deliveries, and coordinating with suppliers to ensure on-time project completion.
I also handled client concerns and variation requests, working closely with our Construction Team and third-party providers to resolve issues promptly and maintain a high level of customer satisfaction.
Following internal restructuring, I also took on the Finance Support role, managing the financial aspects of our client journey from broker introduction to unconditional approval and settlement. Additionally, I was also responsible for issuing milestone invoices and handling payment collections for existing clients.
My experience reflects not just versatility, but a clear understanding of the end-to-end homebuilding process, with a strong focus on client communication, attention to detail, and cross-functional teamwork.
Before stepping into the construction and real estate space, I spent nearly half a decade at ANZ (Australia and New Zealand Banking Group), where I developed a strong foundation in customer service, team leadership, and process improvement.
Starting as a Senior Officer in Mortgage Collections and Customer Service, I specialised in account profiling, payment processing, and client negotiations across a variety of customer scenarios via phone and email. This role honed my objection-handling skills and taught me to balance empathy with effective problem-solving.
I also supported our Manager as an Administrative Assistant, assisting with weekly planning, workload forecasting, and schedule coordination. Due to consistent strong performance, I was promoted to Subject Matter Expert (SME), becoming the primary contact for complex cases and team escalations. Later, I advanced to Step-up Team Leader and Trainer, further developing expertise in people management, data analysis, and stakeholder reporting, regularly delivering insights that enhanced operational decision-making and team development.
In addition to my home-based work experience I have also served as an Enrollment/Student Advisor at Independence University, calling potential enrollees and guiding students through the enrollment process. Furthermore, I worked as a Virtual Assistant for an affiliate marketer, where I contributed to website content management by adding articles and optimizing SEO strategies.
Each of these roles has provided valuable challenges, shaping me into a proactive, detail-driven professional with a strong passion for delivering outstanding customer experiences. I am now seeking to build a long-term career where I can bring my expertise and contribute meaningfully to the growth and success of the company.
Verified
