Customer Experience and Customer Service Professional with over 10 years of experience delivering high-quality support and leading service teams in fast-paced, global environments. Skilled in managing multi-channel customer support operations across chat, email, phone, and social media while ensuring exceptional customer satisfaction and efficient issue resolution.
Experienced in team leadership, quality assurance, onboarding and training, dispute resolution, and operational reporting. Proven ability to analyze customer interactions, identify opportunities for process improvement, and implement solutions that enhance both team performance and the overall customer journey.
