Turn Shipping Problems into Refunds — I Handle Courier Claims for Damaged, Lost, and Overcharged Shipments.
Claims Specialist – E-commerce | Shipment & Reimbursement Recovery
I assist e-commerce businesses in identifying financial discrepancies and recovering lost revenue through well-documented and properly managed claims. With 3 years of customer support experience and 3 years working in the BPO industry, I have developed strong attention to detail, problem-solving skills, and the ability to handle complex cases efficiently.
With hands-on experience supporting online stores, I manage claims for damaged shipments, lost packages, and shipping overcharges with major carriers such as UPS and FedEx. I carefully gather and organize supporting evidence—including tracking history, order details, shipment records, invoices, and photos—to build strong, accurate claims that improve reimbursement success rates.
Key Capabilities:
• Identify reimbursement opportunities and discrepancies in shipment and order reports
• Prepare and submit detailed claims with complete documentation
• Monitor and follow up on claims until resolution
• Maintain organized records of claims and outcomes
• Analyze reports to uncover additional recovery opportunities
I am highly detail-oriented, analytical, and organized, ensuring each claim is thoroughly documented and followed through to maximize revenue recovery.
