Prior to working from home, I was a Customer Service Representative for a US-based BPO Company. I have a strong background in:
Customer and Technical Support
Project management
Virtual Admin Assistance
Web Research
Data Entry
I am familiar with G Suite, Calendly, Slack, Trello, Office 365, Adobe Applications, AWS, and Softphone Dialers to name a few. With over a decade of experience in the BPO industry, I bring a wealth of expertise in customer service and virtual assistance.
My diverse background includes roles as a Customer Service Champ, Vendor Recruiter, Order Taker, Nurse at government hospitals, and Assistant Team Lead, equipping me with a comprehensive skill set to support your business. Here’s how I can assist:
What I Can Do for You:
Administrative Tasks:
Manage and organize schedules, emails, and documents
Handle data entry and maintain CRM systems like Salesforce and AbstractorPro
Prepare reports and assist with project management using Trello and Snow Software
Customer Service:
Provide exceptional support through phone, email, and chat
Resolve issues efficiently and professionally to ensure customer satisfaction
Assist with order processing and follow-up to enhance customer experience
Bilingual Support:
Offer Spanish language support for customer interactions and documentation
Assist with translation and communication in Spanish to bridge language gaps Actively improving language skills to provide even better bilingual support
Virtual Assistance:
Handle administrative and executive tasks remotely with reliability and accuracy Coordinate meetings, manage calendars, and organize files to streamline operations
Support various business functions, including recruitment and onboarding for virtual roles
Lead Generation & Sales:
Identify and qualify potential leads to drive business growth
Assist with sales efforts and follow-up to close deals effectively
Appointment Setting:
Schedule and coordinate appointments with precision and efficiency
Follow up with clients to confirm and manage appointments smoothly
Basic Editing via Canva:
Create and edit visually appealing graphics and documents using Canva
Design marketing materials, social media posts, and presentations
Healthcare Expertise:
Utilize medical terminology and patient care experience to assist with healthcare-related tasks
Leadership Skills:
Subject Matter Expert: Offer in-depth knowledge and expertise in customer service and virtual assistance
Assistant Team Lead: Successfully led a team for a telco account, demonstrating leadership and team coordination skills
Professional Experience:
Vendor Recruiter: Efficiently managed recruitment and administrative tasks for a California-based title company.
Order Taker at Domino’s Pizza: Excelled in customer interaction and order management.
Assistant Team Lead: Provided leadership and support for a telco account, enhancing team performance and project delivery.
Strengths:
Hardworking & Dedicated: Committed to achieving excellence in all assigned tasks.
Positive Attitude: Maintains an optimistic approach to contribute to a productive work environment.
Continuous Learner: Open to acquiring new skills and knowledge to enhance service delivery.
Skills: Administrative Support, Customer Service, Bilingual (Spanish), Virtual Assistance, CRM Systems, Lead Generation, Sales, Appointment Setting, Basic Editing (Canva), Healthcare Support, Project Management, Leadership, Team Coordination
I’m excited to bring my skills, leadership experience, and dedication to your projects. Let’s connect and discuss how I can contribute to your success! Feel free to reach out for any inquiries or project details. Looking forward to working with you!
