I’m an experienced IT Service Desk Specialist with a strong background in BPO, customer service, and technical support. Over the past 6+ years, I’ve supported global clients across industries, handling technical issues, customer inquiries, and administrative tasks with professionalism and care.
My goal is to help businesses run smoothly by providing fast, reliable, and empathetic support—whether that’s troubleshooting IT systems, managing customer interactions, or assisting with daily business operations.
???? Key Skills & Tools
Technical Support & IT Systems
Microsoft Office 365, Active Directory, Remote Desktop
ServiceNow, AWS, Microsoft Intune
SharePoint, AVD, AS400
Security & Access Tools: PingID, Global Protect, ZScaler, SentinelOne, Trellix, Bitlocker
Customer Service & Admin
Chat,
Email & Phone Support (BPO & IT environments)
Data Entry, Documentation, and Ticket Management
Problem-solving & I
----------- Resolution under pressure
Virtual Assistance & Online Work
Graphic editing (Book covers, Photoshop basics)
Social media account management (Posting Content)
Proofreading, transcription, and light content writing
Languages: English
???? Work Experience Highlights
IT Service Desk (DXC Technology / Fujitsu Philippines)
Provided technical support via chat, call, and ticketing systems. Troubleshot user issues, maintained system access, and ensured minimal downtime for enterprise clients.
Customer Service Representative (Telus International)
Supported US-based clients through voice, chat, and
email. Built strong communication and problem-solving skills in fast-paced BPO environments.
Virtual Assistant (Upwork &
OnlineJobs.ph)
Assisted US clients with graphic editing, IG account management, and general admin tasks.
English Tutor (Acadsoc & NativeCamp)
Taught conversational and business English to both kids and adult professionals (Chinese and Japanese clients).
Verified
