I am an expert multitasker, a quick learner, a perfectionist with an inquisitive mind, and a believer in only delivering top-notch work. I constantly want to learn new things, especially ones that would help me develop and use my abilities to their fullest. I'm always looking for intriguing topics to work on; mediocrity is not something I can stand.
In my recent role as an Account Manager, I serve as the primary point of contact for all issues relating to the needs and concerns of my clients, develop and strengthen client relationships to achieve long-term partnerships, keep accurate client records, keep track of any contract updates and renewals, work with sales and other internal departments, creating effective marketing plans in teams. I obtained a thorough understanding of our product and service offerings to better upsell and cross-sell to clients. I accept customer inquiries and requests and respond to their needs via email and virtual meetings. I always make sure to stay on top of accounts and ensure that they are receiving services that are within their budget and meeting their needs. I also facilitate meetings on a regular basis with other tea-----------mbers to discuss progress and find new ways to improve business operations. Prior to being promoted to Account Manager, I worked as an SEO Specialist, where I also picked up some fundamental SEO skills.
Prior to that, I had experience working in several contact centers as a Customer Service Representative, Sales Representative, and Client Adoption Specialist. I can claim that I have gained a lot of knowledge and have been exposed to all administrative tasks, particularly those involving email, web research, data entry, scheduling appointments, client and customer assistance, Microsoft Office, Google Spreadsheets, and other tasks.
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