I support teams in improving performance through clear systems, structured reporting, and practical learning content.
With two decades of experience in customer support environments, I’ve worked closely with operations to build QA frameworks, streamline processes, and turn data into insights that teams can actually use. I create Excel-based trackers, dashboards, and scorecards that simplify monitoring and decision-making.
More recently, I’ve expanded into learning and content development, including designing training materials, process guides, and self-paced learning content that help teams onboard faster and perform consistently. I focus on making complex workflows easier to understand and apply.
I also have experience handling projects from planning to execution, organizing tasks, aligning stakeholders, and keeping deliverables on track.
I’m comfortable working independently, learning new tools when needed, and delivering outputs that are clear, practical, and ready to use.
If you need support with reporting, QA, training content, or process improvement, I’d be glad to work with you.
Verified
