Hi, I’m Jeremy! I have over 11 years of experience in customer service, back-office operations, and virtual assistance, including nearly four years of remote work as a Medical VA and Medical Scribe. I’ve supported teams, streamlined workflows, and delivered high-quality service across healthcare and e-commerce industries.
I advanced from Back Support/Admin Assistant to Customer Relations Supervisor, where I led a team, managed communications and appointments, resolved customer concerns, and improved retention strategies. As an E-commerce Virtual Assistant, I handled lead generation, product listings, website content, and administrative tasks while supporting cross-market communication. In healthcare, I maintained accurate and confidential clinical documentation, mentored tea-----------mbers, and continuously improved processes to drive efficiency and quality.
Core Skills:
Customer Service & Client Relations
Medical Documentation & Clinical Review
Virtual Assistance & Administrative Support
Team Leadership & Task Delegation
E-commerce Product Management
Lead Generation & Market Research
Social Media & Email Management
Data Entry & Database Accuracy
Workflow Improvement & Process Optimization
Problem-Solving & Conflict Resolution
Multichannel Communication (Phone, Email, Chat)
Tools:
EMR Systems: PointClickCare (PCC), Tebra, WellSky, Cureasoft, and AthenaHealth.
Google Ecosystem: Google Ads, Google Tag Manager, and Google Workspace.
E-commerce Platforms: Magento and Shopify.
I’m detail-oriented, adaptable, and committed to delivering high-quality work. Whether supporting healthcare providers, managing e-commerce operations, or leading customer service teams, I bring initiative, efficiency, and a solutions-driven mindset to every role. I’m excited to continue growing professionally and contributing meaningful value to the next team I work with.
Verified
