Extends support to retail/online businesses to PROVIDE QUALITY SERVICE AND EXPERIENCE to their customers, help them GET MORE SALES AND A BETTER REPUTATION by providing the best customer service, and assist business owners and CEOs in their admin tasks and back office duties.
* 13 months as an Email Support Representative in the Transportation Account
* 18 months as Live Chat Support in the Fashion Account
* 24 months as Back Office Specialist in Fashion Account
* 14 months as an Account Manager (outsourced)
OFFERED SERVICES/SKILLS:
* Microsoft Apps (Word, PDF, Powerpoint, Excel)
* Google Workspace (Gmail, Drive, Docs, Sheets, Maps, Earth, Calendar, Translate, News, Meet, Chat, Travel, Forms, Slides, Gemini, Password Manager)
* Project Management (Basecamp, Trello, Notion)
* AI tools (Grammarly, ChatGPT, Gemini)
* Email/Inbox Management (Gmail, Yahoomail, Outlook, SmartLead)
* Calendar Management (NICE, Calendly, Google Calendar, Teleopti)
* Social Media Posting & Engagement (Facebook, FB ads, Instagram, Tiktok, Pinterest, Threads)
* Communication Tools (Zoom, Slack, Outlook, MS Teams, Ring Central, Skype, Whatsapp)
* CRM tools (Zendesk, Genesys Purecloud, KMS, Stella, Lattice, Atlassian, SmartLead)
* Audio and Video Editing (Vimeo, Loom, Vocaroo, Capcut, Filmora, Audacity, Canva, Wavepad)
* Excellent Written and Verbal Communication Skills (C1)
* Phone calls
* Email responses/support
* Live chat support
* Email templates or auto-responses
* Customer service / satisfaction
* Report writing
* Queue generation
* Chargeback disputes
* Fraud Investigation
* Order Shipping/Tracking
* E-commerce Support
* Product Knowledge/Research
* Data Entry / Transcribing
* Prepares SWOT analysis and BMC canvas
TRAITS/PERSONALITY:
* Flexible
* Independent
* Tech savvy
* Hardworking
* Can work under pressure
* Goes the extra mile
* Empathetic
* Organized
* Detail-oriented
* Attentive
* Multitasking
* Team player
* Collaborative
* Dedicated
* Genuine
* Passionate
* Reliable
* Resourceful
Verified
