Work Experience Virtual Assistant - May 2023 - June 2025Operations Coordinator | E-commerce (Supply Chain and Production Specialist)
Production & ProcurementManage POs from creation to delivery, ensuring timely -----------e QuickBooks/CS for PO processing and inventory restocks.Coordinate with vendors to track production and resolve delays.Order & Inventory ManagementOversee Shopify order processing, invoicing, and fulfillment.Ensure orders sync with fulfillment, manually entering missing ones.Track ASNs and maintain accurate inventory records.Logistics & FulfillmentWork with fulfillment partners to ensure on-time shipping.Monitor and manage manual/custom Shopify orders.Resolve fulfillment issues for a seamless customer experience.Additional ContributionsCustomer service: Proactive communication and issue -----------sign & mock-ups for product listings and marketing (Adobe Ai and Canva)
Virtual Assistant - E-commerce | Supply Chain manager | Part time - Dec 2024 - May 2025Supply Chain managementManaged end-to-end supply chain tasks, ensuring all orders were shipped and delivered on time.Monitored shipments daily and coordinated with carriers to resolve delays or delivery issues.Handled carrier-related concerns, including tracking problems, missed deliveries, and rerouting -----------municated with clients regarding shipping address updates, out-of-stock items, and pickup instructions.Supported the dispute resolution team by providing accurate and timely documentation to help resolve disputes efficiently.Jetlogan meals - April 2023 - January 2024 Business Owner Inventories Marketing strategies to increase sales Handled social media marketing - Posting on social media platforms and creating marketing materials using photoshop and procreate such as flyers, coupons, tarpaulins, our own logo and menus
Capital One Bank - June 17, 2019 to April 2023 Senior Operations Representative Credit card fraud and disputes department.Handled filing of customer’s claims against their credit card charges and inquiries about ongoing dispute cases then promoted to back office to review and decision dispute cases base on merchant and customer’s documentation guided by Visa and Mastercard’s policy CMT - Handled spreadsheet cases related to ledgers DVT - Customer’s identity verification teamIqor Philippines Inc. - September 4, 2014 to November 28, 2016 Customer Service Representative Account: Sprint mobile Handled detailed explanation of billing statements and payment collections Additional Calls handled: Basic technical support and Upsell Jollibee Puregold Gma - July 2013 to June 2014 Store Marketing Assistant Main role is to produce marketing strategies to hit monthly sales goal Visit companies and establishment to offer bulk order Full packaged event planning and hosting Handled inquiries to reservations to booking or ordering of products like items from our suppliers for imprinting the company’s logo for brochures, uniforms, souvenirs, certificates and other amenities. Inventory to ensure that stocks are available before event dates
