With robust background in financial services, customer support, and technical assistance, coupled with a strong commitment to achieving organizational goals, I am confident that my skills and experience align perfectly with companies' requirements.
In my most recent role as a Credit Underwriter at HSBC, I gained valuable experience in reviewing and assessing credit applications, ensuring compliance with risk and bank policies for the UK market. Prior to this, as an Associate Customer Success Representative at Wells Fargo, I honed my ability to assist customers with complex banking issues, providing concrete resolutions and ensuring a positive banking experience. My diverse experience also includes roles in collection, sales, and technical support at companies like JP Morgan Chase & Co., Teletech, and Convergys, where I consistently resolved customer issues, managed billing inquiries, and provided technical assistance for various services and software.
My skills and abilities include being highly computer literate in both hardware and software, with extensive proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook, Access, Publisher). I possess outstanding reading proficiency, excellent English communication skills, and an average typing speed of 65 words per minute. I am diligent in learning new things and pride myself on exceptional people relation-skills, which have been crucial in my customer-facing and analytical roles.
Verified
