I have years of experience in Customer Service assisting U.S and Australian customers. I was trained at a large Call Centers in the Philippines and served as Team Lead for 6 years. My recent work experience is being the Vice President of Careers/Recruitment for 5 years on an online platform (Virtual Assistant) which I was able to help the company grow by providing highly skilled virtual assistants to help them in their business.
I can provide e-mail, ticket and phone support and will do everything I can to delight your customers. Communication is my passion and I firmly believe in fully comprehending customer needs in order to achieve customer satisfaction. Throughout the years of my experience as a Customer Service Support, I have managed to hone skills that are very close to my personality and that I consider essential to quality customer service such as collaboration, attentiveness, clarity, positive attitude, time management, empathy, calmness promptitude, and persuasiveness. I am always willing to learn and willfully familiarize myself with the product in order to provide the best possible support to customers.
I am a full-time freelancer and can work Australian or U.S business hours.
