Business Systems & AI Automation Specialist | Legal Operations | Workflow Automation | Process Improvement
Businesses don't usually need more people—they need better systems.
I help companies eliminate repetitive work, organize business processes, build AI-powered automations, and create scalable operational systems that save time, reduce errors, and improve visibility across teams.
With over 13 years of experience spanning operations, customer support, account management, legal administration, technical support, and workflow automation, I bridge the gap between business operations and technology.
My background allows me to understand how businesses actually work before building solutions that make them better.
Areas I Can Help With
AI & Automation
• AI Agent Development (Hermes Multi-Agent Systems)
• n8n Workflow Automation
• API Integrations
• Business Process Automation
• CRM Automation
• Email & Communication Automation
• Google Workspace Automation
• Dashboard & KPI Reporting
• Internal Business Tools
• Knowledge Bases & SOP Systems
Database & Systems
• MySQL Database Management
• Data Organization
• Business Reporting
• Process Mapping
• Workflow Design
• Excel Automation
• Google Sheets Automation
• KPI Dashboards
• Data Cleanup & Validation
Legal Operations
I also have hands-on experience supporting U.S. personal injury law firms with:
• Client Intake
• Case Management
• Medical Record Collection
• Demand Letter Preparation
• Evidence Organization
• Lien & Subrogation Processing
• Claims Tracking
• Client Communication
• Calendar Management
• Clio Manage
Business Operations
Throughout my career I've worked in:
• Technical Support
• Customer Success
• Team Leadership
• Account Management
• Process Improvement
• Quality Assurance
• Client Relations
• Operations Management
Technologies
AI & Automation
• ChatGPT
• Claude
• n8n
• Hermes AI
• Pabbly
• Google Apps Script
Databases
• MySQL
Business Systems
• Clio Manage
• Google Workspace
• Slack
• Jotform
• Microsoft Excel
• Google Sheets
• Freshdesk
• Zendesk
• HubSpot
• Gorgias
What Makes Me Different
Most virtual assistants execute tasks.
I build systems that eliminate them.
Whether it's creating AI agents, automating repetitive workflows, organizing business data, improving reporting, or streamlining legal operations, I focus on building solutions that continue delivering value long after implementation.
I enjoy understanding how a business operates, identifying bottlenecks, and designing practical systems that improve efficiency without adding unnecessary complexity.
If you're looking for someone who combines business operations experience, technical knowledge, database management, automation, and AI implementation, I'd love to help build the systems your business needs to scale.
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