CRM Manager and Marketing Automation professional with 5+ years of experience managing CRM systems, building automation solutions, leading teams, and optimizing business processes.
I specialize in CRM management, marketing automation, AI-powered workflows, system integrations, and project delivery, with hands-on experience using GoHighLevel, HubSpot, Zapier, Make, n8n, Twilio, Apify, Calendly, Stripe, and Google Workspace.
My expertise includes:
• CRM setup, optimization, administration, pipelines, workflows, custom fields, tags, segmentation, and lead lifecycle management
• End-to-end marketing and sales automation for lead capture, qualification, routing, nurturing, follow-ups, appointments, and re-engagement
• AI-powered chatbots and workflows for lead qualification and customer engagement
• API, webhook, and third-party integrations using Zapier, Make, and n8n
• CRM data management, cleanup, standardization, and system restructuring
• CRM audits, troubleshooting, QA testing, workflow optimization, and process improvement
• Email/SMS automation, Twilio, A2P/10DLC, and email deliverability including SPF, DKIM, and DMARC
• CRM reporting, dashboards, funnels, forms, calendars, and communication systems
• SOP development, documentation, and standardized CRM processes
As a team lead, I delegate tasks, manage priorities and deadlines, monitor project progress, resolve blockers, provide technical guidance, and oversee QA to ensure projects are delivered accurately, on time, and with minimal issues.I enjoy combining technology, automation, and people management to build scalable systems that improve efficiency, streamline operations, and support business growth.
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