Experienced Customer Support Specialist | Live Chat,
Email, eCommerce, Data Entry, Team Management
Hi, I’
-----------lvin! I’m a customer support professional with over 10 years of experience helping businesses deliver excellent service through live chat,
email, and remote support. I spent 7 years at
tawk.to, where I worked my way up from chat agent to support team manager, leading global teams and ensuring fast, reliable, and empathetic service delivery.
I specialize in:
- Live chat and
email support
- Order tracking and returns (Shopify, WooCommerce, Amazon)
- CRM tools and support dashboards (
tawk.to, Shopify, WooCommerce, Gorgias, etc.)
- Accurate data entry, documentation, and reporting
- Strong attention to detail and a commitment to accuracy
- Team coordination, performance monitoring, and KPI reporting
- Troubleshooting tech issues and handling escalations
- Working independently in a fully remote setup
I’m fluent in English and Filipino, comfortable with flexible schedules (including weekends), and committed to maintaining a friendly, professional tone in every interaction. Whether it’s solving customer issues, entering data with precision, or improving support workflows, I aim to create smooth, positive experiences every step of the way.
Let’s work together—I’m ready to support your business and your customers with the care and accuracy they deserve.
