Experienced Virtual Assistant | Executive Support & Customer Service Pro | 5+ Years Helping Businesses Thrive Globally

Looking for a dedicated and versatile Virtual Assistant to elevate your business operations and online presence?

Hi! I’m Licerie Hernandez, a results-driven Virtual Assistant with over 5+ years of experience supporting businesses in General Virtual Assistance, Customer Service, Executive Assistance, Data Entry, Administrative Support, Cold Calling, Appointment Setting, and more. I’m here to bring organization, creativity, and proactive support to your team, making your day-to-day operations smoother and more efficient so you can focus on growth.

Here’s how I can help your business thrive:

Executive Assistance & Administrative Support – I handle your calendars, emails, reports, and day-to-day operations with precision and discretion, allowing you to focus on strategic priorities. From preparing presentations to organizing internal communications and ensuring deadlines are met, I make sure your executive workflow runs smoothly.

Data Entry & CRM Management – Accuracy is my top priority. I maintain, update, and organize databases, CRM systems, and client records so that information is always up-to-date and easily accessible. I can also generate reports and analytics to help you make informed business decisions.

Customer Service Excellence – I provide professional, friendly, and solution-oriented support via phone, chat, and email. Whether it’s answering inquiries, resolving complaints, or following up with clients, I ensure every interaction strengthens your brand reputation and builds long-term customer trust.

Cold Calling & Lead Generation – I actively reach out to potential clients, qualify leads, and schedule follow-ups to support your sales growth. My approach is personable and persuasive, helping to open doors and build meaningful business relationships while keeping your sales pipeline active.

Appointment Setting & Scheduling – From client consultations to internal tea-----------etings, I manage confirmations, rescheduling, and follow-ups to keep your calendar organized and stress-free. I make sure you never miss important appointments and your time is optimized efficiently.

Social Media Management & Content Creation – I help your brand stand out online by crafting engaging posts, managing interactions, and scheduling content across Instagram, TikTok, Facebook, and other platforms. I also design visuals and videos using Canva, CapCut, and Adobe Photoshop to boost engagement and maintain a cohesive brand identity.

Document & File Management – I create and maintain organized filing systems, ensuring that all your documents, spreadsheets, and records are easy to access and secure. From contracts to reports, your critical information is always well-managed and retrievable.

Technical & Software Support – I assist with troubleshooting issues, onboarding new tools, and optimizing workflow across multiple platforms. Whether it’s setting up Zapier automations, managing CRM tools like HubSpot or Housecall Pro, or streamlining scheduling through Calendly, I make technology work for you.

Project & Task Coordination – I coordinate teams and projects using Trello, -----------, Slack, Zoom, -----------, Telegram, Voxer, and Google Meet. I ensure deadlines are met, tasks are assigned, and communication is seamless, helping your team stay aligned and productive.

Creative & Multimedia Support – I provide creative support for marketing campaigns, including graphic design, video editing, and multimedia content. Using tools like Canva, CapCut, and Adobe Photoshop, I help bring your ideas to life and enhance your brand presence.

I’m highly proficient with tools and platforms including:
Google Workspace (Gmail, Calendar, Drive), Microsoft Office 365 (Word, Excel, Outlook, PowerPoint, Access), Calendly, HubSpot, Launch27, Housecall Pro, Dunzo, Fasttrak.iCloud, Angi, Networx, Yelp, Facebook Meta Business Suite, RingCentral, OpenPhone, 8x8 Work, Zapier, Google Voice, Hubstaff, RAMCO, EPICOR, Basic SAP, SYROS, Wishnet, Oracle, LastPass, and more.

I pride myself on being reliable, tech-savvy, and detail-oriented, with a proactive approach that ensures nothing slips through the cracks. My goal is to be the assistant who not only completes tasks efficiently but also contributes to the growth, organization, and online presence of your business.

Let’s connect and discuss how I can help streamline your processes, support your team, and take your business to the next level!