I am a passionate customer service specialist and virtual assistant whose goal is to make you profitable. I am an enthusiastic, reliable, and hardworking person. I have 7 solid years of related Customer Service and Virtual Assistance with different Customer service industries such as Cable, Mobile, e-commerce, Credit Repair, Transportation & Freight Shipping, Property Management, and Filtered Water Machines Company.
I am skilled and knowledgeable in handling customers, empathizing with the situations they're going through, determining the root cause of their concerns, and ensuring a satisfying service to the customers. I believe that the key to retaining and gaining the trust of the customer is to build a relationship with them and provide a seamless experience.
I have knowledge and background in IFS, Salesforce, Zendesk, AppFolio, Google Workspace, Microsoft 365 Apps, Five9, Zoom, Asana, Slack, 3CX, Avaya, and Ring Central.
My Key Skills include:
-Customer Service, Customer Engagement, and Customer Retention
-Data Entry/Ad hoc Tasks
-Email, Phone, and Chat Support
-Customer Account Management
-Excellent in Virtual Assistance, adept time management, accurate data entry, and exceptional prioritization strategy.
You should hire me because I am committed to delivering high-quality work that exceeds your expectations and helps you grow your business.
Thank you for considering me for your Customer Support projects!
Let's hop on a call soon to discuss your Customer Service needs.
