With over 6 years of experience in the U.S. healthcare and insurance industry, I help medical practices, healthcare providers, and insurance teams deliver exceptional patient support while keeping administrative operations organized and efficient.
My expertise includes patient intake, appointment scheduling, insurance verification, prior authorizations, disability and life insurance claims (LTD/STD), medical documentation, EMR/EHR data entry, email management, customer support, and reporting. I have extensive experience communicating with patients, reviewing insurance benefits, handling claims inquiries, and maintaining accurate medical records while ensuring HIPAA compliance and confidentiality.
I’m highly proficient in Salesforce CRM, Microsoft 365, Google Workspace, Google Sheets, Microsoft Excel, Google Docs, Zoom, ChatGPT, and other cloud-based productivity tools. I’m also a fast learner who adapts quickly to new EMR/EHR systems and healthcare workflows.
I take pride in being detail-oriented, dependable, and proactive. Whether it’s coordinating patient care, managing administrative tasks, or providing outstanding customer service, I strive to create a smooth experience for both healthcare providers and patients.
Core Skills:
* Virtual Medical Assistance
* Patient Intake & Registration
* Appointment Scheduling
* Insurance Verification & Benefits
* Prior Authorization Support
* Disability & Life Insurance Claims (LTD/STD)
* Medical Records & Documentation
* EMR/EHR Data Entry
* Email & Calendar Management
* Customer Service (Phone, Chat & Email)
* Salesforce CRM
* Microsoft Office & Google Workspace
* HIPAA-Compliant Administrative Support
I’m seeking long-term opportunities where I can contribute my healthcare experience, strong communication skills, and commitment to delivering excellent patient care and administrative support.
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