E Commerce Customer Support / Dispute & Chargeback Manager

I’m an experienced E-Commerce Customer Support and Dispute/Chargeback Specialist with 3+ years of experience supporting fashion and dropshipping businesses.

My background combines high-volume customer support, e-commerce operations, order management, and payment dispute handling. I help online businesses provide excellent customer experiences while protecting revenue and reducing losses from chargebacks and payment disputes.
Customer Support & E-Commerce

I have hands-on experience managing customer inquiries, order issues, refunds, returns, tracking concerns, delivery delays, and post-purchase support. I’m comfortable handling high ticket volumes while keeping responses professional, clear, and solution-focused.

I have extensive experience working with Shopify and supporting dropshipping operations, including reviewing orders, checking fulfillment and tracking information, coordinating with suppliers, and resolving customer issues from purchase through delivery.
Dispute & Chargeback ManagementI also have 3+ years of hands-on experience as a Dispute/Chargeback Manager, managing payment disputes from initial review through evidence preparation, submission, and resolution.

My experience includes:
Shopify Chargebacks / Shopify PaymentsPayPal DisputesAirwallexStripeWHOPReviewing dispute reason codes and claim detailsBuilding and organizing evidence packagesGathering order, payment, fulfillment, tracking, and customer communication recordsReviewing refund and return historyPreparing clear and professional dispute responsesMaintaining accurate dispute documentationIdentifying recurring dispute patterns and potential causesWorking with customer support and fulfillment teams to prevent future disputes

I don’t focus only on winning individual chargebacks. I also look at why disputes are happening and identify opportunities to improve customer communication, shipping processes, refund handling, and overall support operations.

Tools & Platforms

ShopifyShopify PaymentsGorgiasReamazeZendeskWHOPPayPalStripeAirwallexParcelPanelSlackNotion

Key SkillsE-Commerce Customer SupportDropshipping OperationsChargeback & Dispute ManagementShopify Order ManagementPayment Dispute ResolutionEvidence Collection & Case PreparationRefunds & ReturnsOrder Tracking & Delivery IssuesCustomer Relationship ManagementHigh-Volume Email SupportSupplier & Fulfillment CoordinationDispute Prevention & Process Improvement

I’m reliable, detail-oriented, and comfortable working independently. I understand both sides of e-commerce support—the customer experience and the business's need to protect revenue.

If you’re looking for someone who can handle customer support while also taking ownership of chargebacks, disputes, and e-commerce operations, I’d be happy to contribute to your team.