I am an experienced E - Commerce and Customer Support Specialist with extensive knowledge in drop-shipping operations, customer relationship management, and dispute/chargeback handling.
I help online businesses streamline their customer support processes while maintaining excellent customer satisfaction and protecting revenue from disputes and chargebacks. With a strong background in customer engagement and client relationship management, I understand how important it is to provide timely, professional, and solution-oriented support.
I have hands-on experience handling customer inquiries, refunds, returns, order issues, and post-purchase support, ensuring a smooth and positive customer experience.
I also have solid experience in chargeback and dispute management, including handling cases through Shopify chargebacks, PayPal disputes, and Airwallex. My goal is to minimize losses by preparing proper evidence, responding promptly to disputes, and improving processes to reduce future chargebacks.
In addition, I have knowledge of supply chain coordination, which helps me resolve order fulfillment issues efficiently and communicate clearly with both customers and internal teams.
Tools and Platforms I’m Experienced With:
Shopify
Gorgias
Zendesk
Slack
Notion
Key Skills:
E-commerce Customer Support
Dropshipping Operations
Customer Relationship Management
Refunds & Returns Processing
Order Tracking & Issue Resolution
Chargeback & Dispute Management (Shopify, PayPal, Airwallex)
Client Engagement & Retention
Supply Chain Coordination
I am committed to helping businesses deliver excellent customer experiences, reduce disputes, and maintain efficient support operations.
If you're looking for someone reliable who understands both e-commerce operations and customer service, I’d be happy to help.
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