Yondu Inc., Taguig – Application SpecialistFeb 2020 – Present | 5 yrs+
RPA Developer
-Built RPA solutions to automate business processes, boost efficiency, and reduce manual work-Automated tasks like data scraping, system monitoring, and report generation using Python (Selenium)-Integrated with Google Drive, Sheets, Admin Console for seamless automation-Used Git for version control and error handling/scheduling for smooth ops-Applied SQL/database skills to automate data cleaning, validation, and reporting-Worked closely with stakeholders to identify and deliver scalable automation opportunities
Fraud Management System (FMS) Support:
-Provided 2nd-level support, resolving issues and ensuring SLA compliance-Acted as SME for service teams, performing impact analysis and diagnostics-Managed file processing and optimized shell scripts for better system performance-Created clear documentation (configs, KEDB, i----------- logs) and translated tech issues for varied audiences-Used Oracle DB, SQL, and Shell Scripting for support and automation tasks
Vendor Service Access Hub (VSAH) Support:
-Handled vendor access requests, onboarding, and platform support-Ensured access aligned with security and business needs; escalated complex issues as needed-Maintained and improved documentation and access workflows-Used Google Firebase (Firestore, Authentication) and GCP for real-time access management and monitoring
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