Greetings! My name is Chero Del Puerto, an IT Support Specialist with over 3 years of experience in IT Operations and Technical Support at BPO Industry.
I help businesses maintain smooth daily operations by resolving technical issues quickly and efficiently. I have hands-on experience supporting remote users through phone, chat, email, and ticketing systems, ensuring minimal downtime and high productivity.
My expertise includes troubleshooting hardware, software, VPN connectivity, and user account issues. I am also experienced in managing Microsoft 365 environments, Active Directory, and providing remote desktop support.
Key Skills:
• IT Technical Support (Remote & Onsite)
• Troubleshooting (Hardware, Software, Network, VPN)
• Microsoft 365 & Active Directory Management
• Ticketing Systems (BMC Service Desk)
• User Account Setup & Permissions
• System Configuration, Re-imaging & Deployment
• IT Asset Management & Documentation
• Customer Support via Chat, Email, and Calls
I am detail-oriented, reliable, and committed to delivering fast and effective solutions while maintaining excellent communication with clients and teams.
I am open to full-time opportunities and ready to contribute to your business success.
Let’s work together to keep your systems running smoothly.
Verified
