Highly experienced Escalations, Complaints, and Chargeback Specialist with over a decade in customer service, financial services, and executive-level dispute resolution. Skilled in handling BBB, social media, and VP+ escalations, resolving complex payment and chargeback issues, and improving customer satisfaction for major brands like PayPal, Life360, Tile, and Jiobit. Strong in root cause analysis, cross-functional collaboration, trend reporting, and turning high-stress complaints into positive outcomes. Recognized as a top performer and former Employee of the Year, with extensive expertise across fraud, disputes, limitations, and customer experience management.
