E-Commerce Customer Support Specialist
• Managed customer interactions on social media platforms via Meta Business Suite.
• Efficiently resolved support tickets via Zendesk.
• Assisted with inquiries related to shipping, order updates, cancellations, refunds, and replacements.
Skills: Shopify · Zendesk · Facebook for Business · Instagram · Meta Business Suite · Email Management · Social Media Communications · Sales
Business English Tutor
• Provided English lessons tailored to Japanese students, professionals, and entrepreneurs' needs, focusing on conversational and business communication.
• Helped students improve vocabulary, grammar, pronunciation, fluency, and confidence through goal-oriented instruction.
Skills: Business English · Presentation Skills · Communication · ESL Teaching · Discussion Facilitation · English Writing · Grammar · Vocabulary Building · Pronunciation · Student Progress Development
AT&T Customer Support Representative
• Handled customer transactions such as payments, billing adjustments, and service changes with accuracy and adherence to company policies.
• Recognized for outstanding service, reliability, and leadership potential. Nominated for Team Lead apprenticeship.
Skills: Customer Communication · Phone Etiquette · Empathy · Account Management · Conflict Resolution · Billing Support · Satellite TV Services · Sales
Tier II - Technical Support Representative
• Handled escalated customer issues for a UK-based telecom provider, delivering timely and effective solutions.
• Managed end-to-end support tickets with accurate documentation and prompt follow-up.
• Consistently ranked among top performers, placing 6th in the Technical Support Department.
Skills: Escalation Management · Empathy · De-escalation · Customer Support · Network Troubleshooting · Fiber Optics · Set-Top Box Support · Telephone Communication
