System Engineer-MSP | IT Service Desk L2 | IT Consultant

5+ Years Experienced in Information Technology | Managed Service Provider

*MANAGED SERVICE PROVIDER
Responsible for the continuous monitoring, management, and maintenance of IT systems and functions for businesses and organizations.

ConnectWise Automate
ConnectWise Manage
Autotask
Microsoft O365
Microsoft Azure
Sophos
Acronis
Hyper-V
Active Directory
Jira
VMWare
Datto
Server management


* IT SERVICE DESK
IT service management, acting as the primary port of contact between IT service providers and end-users.

ServiceNow
I----------- Management
Microsoft System Center Configuration Manager (SCCM)
Citrix
Webex
MS Teams


* TECHNICAL AND DESKTOP SUPPORT SPECIALIST
Frontline techinial expert responsible for assisting end-users within an organization with their computer-related issues. Diagnose and troubleshoot software and hardware problems, ensuring employees desktop systems function seamlessly.

LogMeIn
Team Viewer
Remote Desktop
ScreenConnect
ShowMyPC