I am a results-driven customer service and loan processing specialist with 4 years of end-to-end Australian home mortgage experience. Skilled in loan processing, credit analysis, document verification, serviceability assessment, and settlement coordination, I support applications from pre-approval to post-settlement.
I bring strong communication skills, high attention to detail, and hands-on experience with CRM and support tools, including Salesforce, Zendesk, Freshdesk, and Gorgias. With a typing speed of 70 WPM, I consistently deliver accurate, timely, and customer-focused outcomes.
