Seasoned Customer Service Specialist with over 10 years of experience delivering exceptional multi-channel support via phone, email, chat, and technical assistance for leading companies including AT&T,
Comcast, Mytopia, eBay/Edison’s Stores, and various Shopify merchants. Proven track record of resolvingcomplex customer issues with efficiency and empathy, while maintaining high satisfaction ratings. Knownfor strong communication skills, attention to detail, and a customer-first mindset in fast-pacedenvironment.
• Provided email-based customer support using platforms such as Zendesk,Freshdesk, and Gorgias to ensure timely and effective communication.• Handled order fulfillment for online purchases, including tracking,processing, and issue resolution.
Verified
