With a solid foundation in the BPO industry since 2003 and over a decade of experience in leadership roles within international call centers, I bring a wealth of expertise in customer service, team management, and remote operations. I have successfully managed accounts for high-profile clients such as Telus Mobility, Citibank Australia, Dell Financial Services, and Google, consistently meeting and exceeding performance targets.
Transitioning to a work-from-home setup allowed me to sharpen my skills in adaptability, organization, and self-discipline. As a former Team Leader, I believe in leading by example—driving performance under pressure while fostering a collaborative and results-oriented team environment. My leadership style is rooted in accountability, precision, and continuous improvement.
I have led and supported campaigns across multiple channels, including phone, email, live chat, and project management platforms. Known for my competitive nature and strong work ethic, I am committed to delivering high-quality work and consistently aim to exceed expectations in every role I take on.
