Experienced property manager and trainer with a strong track record overseeing multiple short-term rental and OTA listings, coordinating owners, cleaning crews, and maintenance teams to maintainproperty standards and resolve guest escalations and damage claims promptly. As a Senior Trainer forAirbnb and earlier as a Virtual Training Facilitator, led end-to-end onboarding, developed curricula andmaterials, and certified trainers while partnering with operations and quality teams on process improvements. Complementary roles in customer success and virtual assistance reinforced skills in multi-channel ticketing, tenant/owner communications, and performance coaching.
