15+ years of experience in the Business Process Outsourcing industry, including 8 years in leadership and management roles.
Highly versatile and adaptable, with proven success supporting diverse accounts across industries such as technology, telecommunications, finance, publishing, and real estate.
Strong expertise in key areas of contact center operations, including workforce management tools, SLA monitoring, performance management, and process improvement.
Extensive background in managing vendor–client relationships with US multinational companies, ensuring seamless collaboration and service delivery
As a Virtual/Executive Assistant, experienced in supporting multiple accounts and business lines, providing administrative, operational, and organizational support to executives and teams.
recently earned a Perfect Score on the Kolbe A™ Index (-----------), which reflects my natural strengths in organizing complex information, creating efficient systems, prioritizing work, and turning plans into action. These instincts have helped me successfully manage remote teams, coordinate executive operations, improve workflows, and consistently deliver results in fast-paced environments. I can send test result as requested. Test taken was-----------
I thrive in roles that require initiative, organization, accountability, and follow-through.
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