I am an experienced Operations Manager with over 15 years of leadership experience across E-commerce direct-to-consumer (DTC), fintech, customer service, HR, finance, marketing and business operations.
For the past several years, I have been working remotely for a Sweden-based e-commerce company, managing multiple departments including customer service, marketing, finance, HR, creatives and Supplier Operations. I oversee both full-time employees and freelancers, ensuring smooth day-to-day operations while driving process improvements, team performance and business growth.
My strengths include:
• Operations Management & Leadership
• E-commerce & DTC Operations
• Customer Service Management
• Team Building & Performance Management
• Process Improvement & SOP Development
• Project Management
• Recruitment & HR Operations
• KPI Reporting & Data Analysis
• AI & Automation Implementation
• Cross-Functional Team Coordination
I am highly organized, proactive, and results-driven. I enjoy building efficient systems, solving operational challenges, and helping businesses scale. Whether it's improving workflows, managing teams, implementing new processes, or supporting company growth, I take ownership and focus on delivering measurable results.
I am currently seeking long-term opportunities where I can contribute my operational expertise, leadership skills, and business experience to help companies grow and succeed.
