-Review, Investigate, Mediate and Evaluate dispute and chargeback process and issues.
-Monitor multiple mailbox queues. Address customer inquries and cases via email.
-Monitor security related feedback from users, Data Loss Prevention and identify fraud trends.
-Update trackers and reports with accurate and timely information.
-Handles online order,online payments, return/refund/replacement, disputes, tracking order status,escalation,verification and credit investigation on the order and make sure that order will push through, and prevent the card Holders account will not compromised in processing order online and mitigate legal risk across the company policy and compliance.
-I also like photo editing and etc..when my spare time and learn something new as well and explore lot of things in life.
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