I’m a Bachelor of Science in Accountancy graduate with a strong accounting background and 3 years of experience in Customer Service, supporting e-commerce, player support, and food delivery industries. This combination of back-office knowledge and customer-facing experience has strengthened my analytical skills, attention to detail, and ability to adapt quickly to new tools and workflows.
I have working knowledge of platforms such as Gorgias, Zendesk, Helpshift, and Shopify, and I’m always eager to learn and master new systems. I also value emotional intelligence in customer service, understanding the customer’s concerns, staying calm under pressure, and responding with empathy and clarity. For me, great support is not just about solving problems but also about making customers feel heard, respected, and supported.
I’m passionate about helping people and take pride in creating positive customer experiences. I thrive in fast-paced environments, balancing professionalism with empathy.
