I’m a Guest Reservations and Short-Term Rental Support Specialist with 15+ years in customer service and 8 years focused on Airbnb and vacation rental management. I manage the full guest journey from pre-booking inquiries and upselling to mid-stay support, issue resolution, and post-checkout follow-ups, consistently helping properties maintain smooth operations and 5 star reviews.
I’m experienced in high-volume guest communication, escalations, billing, reservations, order processing, review management, and back-office support. I work confidently with tools like Guesty, Hostaway, Breezeway, Salesforce, Zendesk, Slack, Google Workspace, and Stripe, and I’m comfortable troubleshooting smart locks, keyless entry systems, and other property tech remotely.
Detail-oriented, proactive, and tech-savvy, I focus on protecting revenue, preventing negative reviews, and delivering outstanding guest experiences that help property managers grow.
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