Experienced eCommerce professional with over 8 years of expertise in marketplace operations, account management, and resolution support across Amazon, Walmart, TikTok Shop, eBay, and Etsy. Skilled in managing end-to-end seller operations including account health monitoring, listing optimization, catalog management, and multi-channel fulfillment.
Strong background as an Account Resolution Specialist handling complex listing and catalog issues such as parent-child variation creation, listing suppressions, flat file errors, and product detail page concerns. Experienced in preparing and submitting appeals for restricted products and compliance violations, as well as coordinating directly with Amazon and TikTok support teams to resolve account, listing, shipment, and catalog-related issues.
Proficient in managing inventory, shipment tracking, and order fulfillment processes while ensuring accuracy across multiple sales channels. Also experienced in customer support, escalation handling, and operational coordination to support smooth day-to-day marketplace operations.
Previously held roles in business operations, virtual assistance, marketing support, and customer service, building a strong foundation in administration, communication, research, and team coordination.
Highly organized, detail-oriented, and adaptable professional capable of working independently in fast-paced environments. Seeking to contribute expertise in eCommerce operations and marketplace management within a long-term and growth-oriented role.
