E-Commerce Operations Manager with 4+ years running daily Shopify and TikTok Shop backends for active DTC brands, backed by 5-6 years of corporate BPO non-voice support for US clients.
I handle the full operational picture - product listings, inventory syncing, order management, customer disputes, shop health monitoring, TikTok Shop compliance and appeals, and supplier coordination. I keep things running clean so founders don't have to chase problems.
What I specialize in:
Shopify & TikTok Shop - Full backend management, variant and listing optimization, inventory syncing, order fulfillment, shop health monitoring, and policy compliance.
Customer Support & Dispute Resolution - Email and chat-based CX using Richpanel CRM/Gmail, Chargeback handling, PayPal disputes, refund management, and escalation prevention, trained to US BPO standards at AFNI, Alorica, and Convergys.
AI-Accelerated Workflows - I actively use Claude, ChatGPT, and Gemini daily to automate response flows, generate product copy, and speed up research without cutting corners on quality.
Creative Team Advantage - I work alongside my wife, a professional graphic designer skilled in Photoshop, Illustrator, and Canva. Clients get ops + design in one arrangement.
Proven Reliability - 48+ months with a single client. I don't job-hop. I show up, take ownership, and stay long-term.
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