I help e-commerce brands and dropshipping stores deliver excellent customer experiences while keeping operations smooth and organized. With 7+ years in telecom project coordination and 3+ years in e-commerce support, I bring a balance of customer care, admin precision, and process improvement to every role.
Customer Support (E-commerce & Dropshipping)
-Shopify order management: refunds, exchanges, replacements
-Gorgias & Zendesk ticket handling (email, live chat, social media, Shopify Inbox)
-Reduced refunds & improved retention by turning refund requests into credits or kept orders
-Contacting suppliers for replacements, missing items, or shipping issues
-Handling high-volume queues (120–160+ tickets/day during peak season)
Admin & Data Entry Support
-Google Sheets & Excel tracking (site trackers, order logs, milestones)
-Calendar coordination, documentation, and report updates
-Attention to detail in tagging, organizing, and verifying data
-Strong follow-through with minimal supervision
What clients value most
-Independence & reliability: I manage tasks without micromanagement
-Consistency: I meet KPIs (refund reduction %, response time, CSAT)
-Communication: Clear, professional updates and proactive problem-solving
If you’re looking for a dependable customer support/VA who treats customers with care, reduces refunds, and keeps operations on track, I’d love to help.
If you’re looking for a dependable customer support/VA who treats customers with care, reduces refunds, and keeps operations on track, I’d love to help.
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