I am an IT Professional who has extensive experience in the following Roles:
- Helpdesk/Service Desk Engineer
- Technical Support
I have experience with the following software/tools:
- Ticketing system (Ivanti, ServiceNow)
- Remote Assistance Tool (TeamViewer, Dameware, LogmeIn)- RMM (SolarWinds)
- Admin portals such as Exchange, EntraID, M365
- MS Active Directory
- VPN (GlobalProtect, ZScaler)- Operating System (Windows OS)
- MS Office apps
- Printer Support
