Recruiter/Vacation Rental&E-commerce CSR/Live chat Support

Recruiter
- End to End Recruitment (Screening, Sourcing, Assessment, and Endorsement)
Freelance E-commerce CSR
-Handling inquiries, tracking of orders, and refunds via OsTicket.
Freelance Vacation Rental Management
-Handled short term rentals in the U.S via Airbnb, ----------- , and FlipKey.
-Able to place an order using Amazon, Prime, and Walmart for supplies on each property.
-Sent out schedules for the cleaners on each property.

Customer Service Associate
- Worked as email support in a technical account.
- Worked as Chat support as well in the same technical account.
- Answers inquire, provide resolutions to their devices, and issue licenses for a networking account.
Mentor
- Providing support to newly hired agents through their first 90 days in production
- Reviewing cases and delivering immediate feedback to mentees whenever necessary
- Providing mentee’s APIs to Team Lead weekly.