Project Computer Maintenance Technologist I / Department of Information and Communications Technology C.P. Garcia, Diliman, Quezon CityMarch 2016 – December 2017
Operate office machines
and troubleshoot minor problems.
Plan, schedule, coordinate and monitor project
requirements.
Prepare Project reports but not limited to market study and purchase requisition processing, and status
reports.
Handling phone calls and inquiries about the project.Technical Support Representative / Alorica Philippines Inc. 2f SM City Lipa Ayala Hi-way, Lipa city
September 2015 – March 2016
Perform root cause analysis of customer issues by evaluation and
interpretation of information collected from their problem definition.
Identify and escalate priority issues per client specifications.
Accurately process and record call transactions using a computer and
designated tracking software.
Ensure system is timely updated with updates, patches, and revisions.
Network Support Associate / Curo Teknika 3rd flr. L.V. Locsin Building Ayala Avenue corner Makati Avenue, Makati City
February 2014 – February 2015
Provide assistance to clients with technical issues in an end user side
application.
Provide clear and concise phone support technical assistance to
customers.
Maintains records of customer interactions, transactions, details of
inquiries, complaints, and comments.
Perform help desk functions such as assisting callers through 1st level
diagnosis or escalation to the proper department.
Create and close ticket regarding customer’s
complaint - Educate callers on resolution for basic technical concerns.
